Shipping &
Returns
Shipping & Returns
You have 30 days from the date of delivery to return or exchange your order. Please ensure that the item is unused, unwashed, and in its original condition with all tags and packaging intact.
To initiate a return or exchange, please contact our customer support team at info@vivraofficial.com. Provide them with your order details, including the item(s) you wish to return or exchange. They will guide you through the process and provide you with further instructions.
The shipping cost may vary depending on your location and the weight of your package. During the checkout process, you will be able to see the shipping cost before finalizing your order.
Yes, we offer international shipping to various countries. When placing your order, you can select your country from the available options. Please note that international shipping may be subject to additional customs fees or import duties, which are the responsibility of the customer.
We strive to process and ship out orders as quickly as possible. Typically, orders are processed within 1-2 business days. However, during peak seasons or promotional periods, there may be slight delays. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your package.
Order Changes
If you need to make changes to your order, such as updating the shipping address or adding/removing items, please contact our customer support team at info@vivraofficial.com as soon as possible. While we cannot guarantee that changes can be made once an order has been placed, we will do our best to accommodate your request.
In the rare event that there is an issue delivering your package, please contact our customer support team at info@vivraofficial.com immediately. We will investigate the matter with the shipping carrier and work towards a resolution. Possible issues could include lost packages, damaged items, or delivery delays. Rest assured, we will strive to resolve any delivery issues promptly and efficiently to ensure your satisfaction.
Payments
We offer secure payment options for your Vivra order. At checkout, you can pay for your order using Stripe, a trusted and widely used payment gateway. Stripe supports various payment methods, including major credit cards (Visa, Mastercard, American Express) and sometimes alternative payment options like Apple Pay or Google Pay. Rest assured that your payment information is encrypted and handled securely through Stripe’s robust payment infrastructure.
Sustainablitity
At VIVRA, we are dedicated to integrating sustainability into our business practices and working towards a more environmentally friendly future. We believe that small steps can make a big difference, and we strive to make a positive impact on the planet and the fashion industry as a whole.
